UnitedSign 2024 Catalog

Terms & Conditions

Minimum Order: No minimum order required. $515.00 net annual purchases to maintain open account status, with approved credit rating. Payment Method: We accept cash, check, PayPal or Visa, MasterCard, Discover and American Express. Unless payment is made in advance, or open credit has been established, orders must be paid by credit card at time of shipment. All checks that are returned for non-sufficient funds may be subject to a $30.90 handling fee and will be presented to the bank for a second time. Please refer all inquires to corporate accounting. Customers with Open Credit: Customers with federal ID numbers may complete a credit application applying for open credit subject to approval from corporate accounting. Open credit terms are NET 30 days from date of invoice for those accounts with approved credit. No cash discounts apply. Customer's account statements will be sent monthly. Accounts will be considered past due when an invoice balance is open at 31 days and may be placed on credit hold at 60 days. No further purchases or shipments on account will be allowed until the account is current. Late charges may be assessed on all past due accounts per the customer’s terms at the rate of 1-1/2% per month. Seriously delinquent accounts may be subject to third party collection and forfeiting open account privileges. Prices: Purchaser should call to confirm current prices, as all prices stated in the catalog or previously quoted are subject to change. Prices stated do not include taxes, handling or shipping charges that may apply. United Sign will be pleased to submit quotations for signage requirements including contract purchases, warehousing, large quantity stock orders or custom signage. After any artwork, samples, designs or specifications have been approved by Purchaser, all changes will be made at the Purchaser’s expense. All prices are subject to change without notice due to unstable material prices. Sales Tax:­ All purchases are subject to state sales tax unless proof of exemption is presented at the time of purchase. If proof is presented, the sales tax number must appear on the original receipt. No sales tax refunds will be issued to customers without a completed exemption form. “Specials” or “Non-Stock Orders”: All specials or non-stock items may require a deposit of 25% or more before the item will be ordered. Warranty Items and Repairs: When returning a warranty part to United Sign, the part must be shipped to United Sign prepaid in full via FEDEX or reputable common carrier with reference to United Sign RMA number and proper paperwork. Refunds: Return of items purchased by check may not be refunded for at least 14 days from original receipt allowing the original check to clear the bank. Return of items purchased by credit card will be issued to the original credit card presented at the time of purchase according to return policy. Returned items purchased on account will be credited to customer account. If there is an outstanding credit on account the customer will need to contact corporate accounting for refund.

Shipping: Purchaser is responsible for all shipping and handling costs unless otherwise stated. Standard shipping charges include shipping, handling, residential charges and insured delivery. If no specific shipping instructions are given by Purchaser, United Sign normally selects the carrier it believes to have the best service and discount to the Purchaser’s area. All in-stock parts ship within 24 hours (1 business day). Any item not in-stock will be placed on back order and will ship upon receiving merchandise unless otherwise stated. Freight: All orders ship FOB Muskegon, Michigan. Purchaser must inspect shipment upon arrival. Lost or damaged merchandise is the responsibility of the carrier (Motor Freight, FEDEX or other). Any shortage or damage should be noted on the bill of lading. DO NOT REFUSE THE DELIVERY, AS THIS MAY CAUSE UNNECESSARY DELIVERY AND STORAGE CHARGES, AND MAY OTHERWISE AFFECT THE CLAIM. If the shipment is returned to seller without the Purchaser first contacting the carrier for inspection, NO CLAIM can be filed. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF WARRANTIES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY. Returns: No shipped returns will be accepted without a Return Merchandise Authorization number (RMA). Please contact customer service at 1-800-821-6530 for return authorization. Unauthorized returns will not be accepted. United Sign will pay freight only for the return of defective or non-conforming goods, or goods shipped incorrectly by United Sign. United Sign will issue (1) call tag consisting of (3) pickup attempts to retrieve damaged, defective or non-conforming goods, or goods shipped incorrectly by United Sign. If after (3) pickup attempts the merchandise has not been available for return, the PURCHASER must return the merchandise at their own expense to receive any credit. A 20% restocking fee, plus freight charges, will apply to goods returned for any other reason. To obtain credit on authorized returns, make sure all items are packaged properly. All items must be returned to United Sign in good condition within 30 days of their original delivery to Purchaser. No credit shall be given on any merchandise after 30 days of original delivery. CUSTOM MERCHANDISE IS NON-REFUNDABLE. Visible Damage: In case of VISIBLE DAMAGE, the Purchaser must do the following: 1. Have delivery person note the nature and extent of damages on the freight bill. 2. Immediately notify freight company to inspect the merchandise and to provide claim forms. 3. Save all packing material for inspection by freight company. 4. File claim for damages as soon as possible. Purchaser may receive a cash adjustment for full value, arrange to have repairs made or request replacement of the merchandise, depending on final inspection outcome. Concealed Damage: If the damage is not noticed until the merchandise has been unpacked, Purchaser must notify the freight company immediately to have it inspected. Purchaser has 14 days from the date of delivery to call the freight company, or the claim will be denied.

Contact: Corporate Accounting Email: accounting@UnitedSign.com

Fax: 800.544.0345 Phone: 800.821.6530

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